Return Policy
Return Policy
Data Purchasing Platform Return Policy
Effective Date: August 1, 2024
Thank you for choosing BDSA to purchase your data and insights. We strive to provide high-quality data to meet your needs. Please read our return policy carefully to understand the terms and conditions regarding your purchase.
No Return Policy
Due to the nature of our products, all sales are final. Once a data deliverable is purchased, the purchaser receives immediate access to the data, thereby obtaining the full value of the purchase. As such, we do not offer returns, refunds, or exchanges for any purchases made through our platform.
Exception: Faulty Deliverable
If you receive a faulty deliverable, such as a corrupted document or incomplete files, please contact our support team within 5 days of purchase. We will investigate the issue and, if deemed appropriate, will provide a corrected version of the data deliverable at no additional cost. If a corrected version cannot be provided by BDSA, a refund will be provided.
Exception: Auto-Renewal
BDSA’s Market Dashboards is an auto-renewing service. If your account is renewed and you do not wish to continue receiving access, please contact our support team within 5 days of the renewal. BDSA will verify the service has not been used during that period, and if deemed appropriate, will provide a refund for the renewed period and cancel your service. No future auto-renewals will be applicable after cancelling your service.
How to Report a Faulty Deliverable
Contact Support: Email our support team at support@bdsa.com with the subject line "Faulty Deliverable - [Order Number]".
Include Details: Provide a detailed description of the issue, including screenshots or examples if applicable.
Verification: Our team will review your report and may request additional information or clarification to verify the fault.
Resolution: If the deliverable is confirmed to be faulty, we will provide a corrected version of the data as soon as possible. If providing a corrected version is not fesable by BDSA, a full refund will be issued.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our support team at support@bdsa.com
Thank you for your understanding and for choosing our platform for your data needs.
Note: This return policy is subject to change at the discretion of BDSA. Please review this policy periodically for any updates.